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Terms and Conditions

General Terms

Whilst we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods that you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods you will receive a full refund.

All orders must be paid for in full at the time of placing the order and not the time of despatch. You will be notified of any goods that are not in stock and offered an alternative item where applicable, we could also offer to make a special order on your behalf from our suppliers (this will be subject to availability at our suppliers) or we will refund your money in full if you do not wish to have an alternative item or place a special order or if the item is no longer available. When buying goods on this site you are entering into a legally binding contract with Redline Motorcycles Ltd. UK law is applicable on this site.

We accept online payments by credit card or debit card, the following cards are acceptable: Mastercard, Visa, Maestro, Delta, Switch, Solo and Visa Electron. Redline Motorcycles Ltd will not pass on any personal details of your transaction. Full details of our secure site can be found in our Privacy Policy.

Security Policy

You must choose a user name and password on completion of your registration. You are responsible for all actions taken under that user name and password and shall only use the site under your own user name and password. You must make every effort to keep your password safe and should not disclose it to anyone. You should not transfer or sell your user name to anyone, nor permit, either directly or indirectly, anyone to use your user name or password. When entering our site please be aware that an Internet cookie (unique identifier) will be sent to your computer, this is to enable us to gather data regarding users of our site, these cookies can be easily be deleted and cause no harm to your computer. You may cancel your order at any time prior to your order being processed by contacting us via email, telephone or post.

Delivery Policy

Our delivery charges are calculated based on your delivery address. The cost of delivery will be displayed during the checkout process. Full details of our delivery costs and the service level you can expect are on our dedicated Delivery & Returns page.

Returns Policy

If you are unhappy with your goods for whatever reason you have the right to return them within 14 days of receipt. We reserve the right not to accept goods back after this time period. Please email us websales@redlinemc.co.uk before returning any items.

All items must be returned unused, in perfect condition and in their original packaging. For more information, please visit our dedicated Delivery & Returns page.

Product Warranty

All goods sold are subject to a 12-month warranty unless otherwise stated, in the unlikely event that you need to make a claim please contact us on 01509 230 0021 or by email at websales@redlinemc.co.uk, we reserve the right to have goods inspected. Please report any faults immediately to us and we will advise you on your best course of action.

Complaints Procedure

Redline Motorcycles Ltd is committed to providing the highest standard of service to our customers. However, should you need to complain we will do everything possible to ensure that your complaint is dealt with quickly and fairly. The easiest way to complain is to simply send us an e-mail on websales@redlinemc.co.uk or give us a call on 01509 230 001 and the member of staff receiving your call will try to resolve your complaint immediately, if they cannot, or further investigation is required, we promise to acknowledge this within five working days. In the unlikely event that your complaint cannot be resolved to your satisfaction please write to:

Redline Motorcycles Ltd
8 Prince William Way
Loughborough
Leicestershire
LE11 5DD

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